Privacy Policy

Calm Circle Therapy ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use and safeguard your personal data when you use our website and services.

What We Collect

We may collect the following personal data:

• Name, email address and telephone number
• Details of the support you are looking for (e.g. specialism, session preferences)
• Postcode or location information relevant to your search
• Technical data such as IP address, browser type and device information
• Usage data including pages visited and time spent on our website
• For therapists: professional qualifications, accreditation details, and practice information

How We Use Your Data

We use your personal data for the following purposes:

• To match you with appropriate therapists based on your preferences
• To facilitate booking sessions between clients and therapists
• To process payments securely through our payment provider
• To communicate with you about your bookings or account
• To verify therapist accreditations and credentials
• To improve our website and services
• To comply with legal and regulatory obligations

We process your data on the basis of legitimate interest (connecting clients with therapists), contractual necessity (providing our services), and your consent (where applicable).

Sensitive Data

We understand that seeking therapy involves sensitive personal information. We do not access, store, or process the content of therapy sessions. Any information you share about your reasons for seeking therapy is used solely to match you with appropriate therapists and is handled with the utmost care and confidentiality.

Cookies

Our website uses cookies to:

• Remember your preferences and improve your browsing experience
• Analyse website traffic and usage patterns via analytics tools
• Deliver relevant information via Google Tag Manager

You can control cookie settings through your browser. Disabling cookies may affect the functionality of our website.

Data Sharing

We do not sell your personal data. We may share your information with trusted third parties who assist in operating our business, including:

• Analytics providers for understanding website usage
• Email service providers for communication
• The therapist you are matched with (limited to information necessary for your introduction)

All third parties are required to handle your data in accordance with data protection legislation.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Account data is retained while your account is active. Booking records are retained for up to 6 years.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict the processing of your data
• Request portability of your data
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us using the details below.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.